FAQ

Rooms

A: Tea & Coffee making facilities, which include a kettle, cups, saucers and spoons, are available for free use in your room. They include an initial pack of Tea, Coffee, milk and sugar sachets which are provided free of charge. Supplies are replaced daily.

GENERAL

A: Yes, we have Free Wi-Fi Access in all areas of the Hotel and Rooms.

FOOD & bEVERAGE

A: Yes, an upgrade of terms can be arranged at any time following your arrival (directly with our Reception Team). Our guests can consider upgrades to Half Board and Full Board (for a minimum period of 2 consecutive days and upwards) and Premium All Inclusive Dine Around ( for a minimum period of 5 consecutive days and upwards). Please note that Premium All Inclusive Dine Around privileges run from 12.00 noon on the day that the upgrade is taken until 12.00 noon on the day that it finishes.

BEACH & POOL

A: Yes, beach towels are provided. The procedure to obtain and exchange Beach Towels is as follows:-

  1. On arrival guests will receive a Yellow Card to be exchanged for Beach Towels, together with a procedure slip.
  2. Guests should take the Yellow Card to the Pool Attendant, who is located at the stand opposite the children’s swimming pool, to be issued with the Beach Towels in exchange for the Yellow Card.
  3. Guests can exchange their towels for clean ones ONLY from the Pool Attendant one time per day between the hours of 10.15 until 18.15 hrs
  4. On the day of departure guests should return their towels to the Pool Attendant to receive their Yellow Card which should be given to the Reception Team on Check Out.
  5. Please note that if towels are not return there will be a charge of €5.00 per towel.
  6. It is not allowed to leave the towels on the sunbeds during the night whereby in this case the towels will be removed.

TRANSPORT

A: We have various on-site parking areas which are free for use by our guests. They are barrier controlled parking areas and in the very busy periods of the season when we deem it necessary to close the barriers, we issue all our guests with cars or bikes with a special entry card. The entry card is free of charge, only a small deposit is requested for the card, which is returnable when the guest returns the card. The parking areas are clearly marked and we have disabled parking places. Guests are politely reminded that parking in front of the Hotel (other than for short timed off-loading of guests and luggage) or in front of emergency exits is not permitted. Importantly please note that responsibility of parking belongs solely to the guests and the Hotel has no responsibility for damage or theft.

en_GB